Frequently Asked Questions

  • Category:
  • Shipping

Yes, we offer discreet packaging for every package. There won't be any logos or product names on the box, so no one will know what's inside the box except you. Find more details in our privacy policy.

  • Category:
  • Shipping

We have a mature logistics system.We are mainly targeting markets in USA/CA/AUS/UK/EU etc and we support shipping services to the above area.

  • Category:
  • Shipping

Usually 5-10 working days

  • Category:
  • Shipping

Yes, we offer free shipping service for all orders.

  • Category:
  • Shipping

We offer free tax service for all orders.

  • Category:
  • Shipping

Yes, we can ship the package to another shipping address. However, please make sure it is an efficient address.If you paid by credit cart, please make sure it is the same shipping address&billing address.Otherwise,you need email us at info@veldream.com to change your address after you made the purchase asap.But you may have to pay for the resend cost $9.9-$19.9.

  • Category:
  • Sales and after sales

We offer coupons for our subscribers by email/SMS/pop-up,you can get the code from there and apply it when checkout.By the way, we do have sales promotions and you can easily find the code in the homepage banner and apply it when checkout.

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  • Sales and after sales

You can use the code in the checkout and apply it in the blank.

  • Category:
  • Sales and after sales

Sometimes payments fail due to suspected fraud, card is not supported, 3DS verification failed, card cvv is wrong ect.
veldream supports several payment methods, PayPal payment and two other payment channels, and you can choose to pay by debit card or credit card. We recommend that you choose PayPal payment first, if one of the payment channels fails, you can also choose another payment channel or change to another card.
If you have any inquiry, please email us at info@veldream.com.

  • Category:
  • Sales and after sales

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. You can also choose to pay using PayPal for a secure and convenient checkout experience.

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  • Sales and after sales

Yes, we offer warranty service : For items that arrive damaged or defective,we offer resend/exchange/refund service if you can provide a picture/video to support your claim.
Find more details of our warranty,return&refund policy.

  • Category:
  • Sales and after sales

If you want to cancel your order, please contact us by email at info@veldream.com before delivery.If your order was shipped, we can not cancel the order.